247 Healthcare Privacy Policy
Effective Date: January 1, 2026 (last updated January 1, 2026)
Mobile Opt In, SMS Consent, and Phone Numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes
About This Policy
This Privacy Policy applies to 247 Healthcare Staffing and its direct operations within the United States (“we,” “us,” or “our”). We are committed to ensuring the privacy and security of the information you share with us. This privacy policy explains our privacy practices, including what information we collect, how we use it, disclosure practices, and what rights you have concerning your information. This policy applies to information we collect when you engage with us online (e.g., through a website or app) or offline (e.g., paper forms, phone calls).
- Allied Solutions, including, 247 Healthcare Allied, and 247 Allied Services
- 247 Healthcare Language Services, 247 Interpreter Reservation
- 247 Healthcare Workforce Solutions dba 247 Healthcare Revenue Cycle Solutions
- 247 Healthcare Workforce Strategy Optimization
- Nursing Solutions (including 247 Services, 247 Staffing Services, Nursefinders, 247 Healthcare Labor Disruption, O’Grady Peyton International, Connetics USA)
- B4Health
- Medefis
- Passport
- Healthcare Provider Solutions (including 247 Healthcare Physician Permanent Placement, 247 Healthcare Interim Solutions, 247 Healthcare Locums Tenens, MSI, Drswanted [collectively MSDR], 247 Leadership Solutions [dba BE Smith])
- ShiftWise
- Televate
- WorkWise
247 Healthcare is committed to ensuring the privacy and security of the information you share with us. This privacy policy explains our privacy practices, including what information we collect, how we use it, disclosure practices, and what rights you have concerning your information. This policy applies to information we collect when you engage with us online – e.g., through a website or app – or offline (e.g., paper forms, phone calls), unless we are processing that information solely as part of services we provide to others (e.g., a client hospital), in which case that entity’s privacy policy may apply.
Overview
We encourage you to read this policy in its entirety. However, we have summarized the key points below.
- What Information We Collect: We collect various categories of personal information, including Identifiers, Customer/Employee Records, Protected Characteristics, Internet or other Electronic Network Activity Information, Geolocation Data, Audio and Visual Information, Professional or Employment-Related Information, and Inferences drawn from this data. We also collect certain Sensitive Personal Information as detailed below.
- How We Use Your Information: We use your information primarily to provide our staffing services, manage our workforce, communicate with you (including obtaining consent for certain communications per TCPA), improve our services, ensure security, and comply with legal obligations.
- How We Collect Information: We collect information directly from you and automatically from your devices when you interact with our online services.
- How Long We Keep Your Information: We retain personal information based on our record retention policies, operational needs, and legal requirements.
- When We Disclose Your Information: We disclose information only as required by law. Mobile phone numbers and SMS consent data are never disclosed.
- When We Sell or Share Your Information: We do not sell or share your personal information.
- Your Privacy Rights: Depending on your state of residence, you may have rights to access, correct, delete, or restrict the processing of your personal information. We provide mechanisms to exercise these rights.
- How We Protect Your Information: We implement reasonable administrative, technical, and physical safeguards, including staff training, designed to protect your personal information.
- We Store Information in the United States: All processing occurs within the United States. Privacy protections may differ from those in other countries.
- You Can Contact Us: We provide contact information for privacy-related inquiries.
- We May Update This Policy: We may revise this policy and will indicate the date of the latest revision.
We have collected the following categories of personal information from individuals within the last 12 months:
We have collected the following categories of personal information from individuals within the last 12 months:
- Identifiers: This includes information such as your name, alias, postal address, telephone number(s) (including mobile), Internet Protocol (IP) address, email address, account name/username, Social Security number (SSN), driver’s license number, passport number, date of birth, and employee ID. Purpose: To identify and communicate with you, process applications, manage employment, provide services, verify identity, and comply with legal requirements.
- Customer/Employee Records (Categories listed in Cal. Civ. Code § 1798.80(e)): This includes identifying information such as your name, signature, SSN, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Purpose: Employment processing, payroll, benefits administration, background checks, credentialing, verifying qualifications, complying with legal and contractual obligations.
- Protected Characteristics (under California or Federal Law): This includes information such as your age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information), preferred pronouns. Purpose: Equal opportunity employment reporting, diversity initiatives, benefits administration, providing legally required accommodations, and ensuring non-discrimination. Collection is often voluntary and used in an aggregate/anonymized form where possible.
- Internet or Other Electronic Network Activity Information: This includes information such as your browsing history, search history, information on your interaction with our websites, applications, or advertisements (e.g., clicks, time spent on pages), browser name, domain type, operating system information, IP addresses, access times, and device identifiers. Purpose: Website/application functionality, improving user experience, security monitoring, and analytics.
- Geolocation Data: This includes information on your location derived from IP address or mobile device settings (we will request permission for precise geolocation). Purpose: Providing location-specific job opportunities, website analytics, and security.
- Audio and Visual Information (Sensory Data): This includes information such as voice recordings (e.g., recorded calls for quality assurance/training, with notice/consent where required), electronic, visual information (e.g., video interviews, security camera footage at physical locations). Purpose: Quality assurance, training, security, and facilitating remote interviews.
- Professional or Employment-Related Information: This includes information such as your current or past job history, performance evaluations, education records, professional licenses, certifications, credentials, background check results, drug screening results, sanctions history, work authorization status (e.g., visa information), work restrictions or accommodations, references, emergency contact information, or beneficiary information. Purpose: Evaluating candidacy for employment or placement, verifying qualifications, managing employment relationships, and legal compliance.
- Inferences: We draw inferences from the above information to create a profile reflecting preferences, characteristics, predispositions, behavior, abilities, and aptitudes (e.g., suitability for certain roles). Purpose: Improving the quality and relevance of job matching and placement services.
- Sensitive Personal Information: In the last 12 months, we also have collected the following types of sensitive personal information: citizenship or citizenship status; health information (e.g., for accommodations, benefits, compliance); immigration status; passport, Social Security, driver’s license, and state identification numbers; account log-in credentials; financial details (including bank account and credit card details); racial and ethnic origin; religious or philosophical beliefs; union membership; sex life and sexual orientation; and precise geolocation (with consent). Purpose: As required for employment verification (I-9), background checks, payroll, benefits administration, providing legally required accommodations, equal opportunity monitoring (often voluntary), security access. We only use sensitive personal information for purposes permitted by law (e.g., CCPA Regulation 7027(m)) and do not use it to infer characteristics about you for other purposes.
Our sites and apps are meant for adults. We do not knowingly collect personal information from children under 13 years old without permission from a parent or legal guardian. If you think your child under 13 has given us information, you can contact us using the email or phone number below. If you email us, please enter in the subject line: “COPPA Information Request.” Parents, you can learn more about how to protect children’s privacy online here.
How We Use Your Information
We may use your information for the following business and commercial purposes:
- To communicate with you: We may use information to respond to your questions, to communicate about this policy or our terms, or to communicate with you regarding job opportunities and other service-related matters (See Section: Communications and Consent (TCPA Compliance)).
- To perform our services: We may use information to send job listings, contact you about a placement opportunity. To facilitate these services, sometimes we use inferences we make, profiling and other automated decision-making solutions (discussed more fully below). We may also use these technologies to improve the quality of opportunities that we provide to you.
- For employment purposes: We may use your information for recruitment, hiring, and onboarding, to staff open positions at our company, to provide payroll and administer benefits, for travel arrangements and performance management, for record-keeping, for safety purposes, to meet legal and compliance obligations, or for other internal purposes.
- To improve our services: We may use your information to make our website and services better, conduct internal research and analysis, and keep our records updated.
- To protect our company and constituents (Security and Fraud Prevention): We may also use your information to identify fraud, detect and prevent security incidents, protect against malicious, deceptive, or illegal activity, secure our systems, debug and repair errors, or for other purposes as permitted by law, including to prosecute or defend legal claims.
- For Legal and Compliance: Complying with applicable laws, regulations, court orders, and government requests (e.g., EEO reporting, tax laws, labor laws); establishing, exercising, or defending legal claims; fulfilling contractual obligations; conducting audits; providing required training to our workforce regarding privacy, security, and compliance obligations.
- For other purposes, such as: Auditing related to interactions; short-term, transient use; undertaking internal research for technological development and demonstration; undertaking activities to improve, upgrade, enhance, or verify or maintain the quality or safety of our services or equipment.
We do not use your sensitive information, as defined under the California Consumer Privacy Act (“CCPA”), for any purposes other than those specified in CCPA Regulation 7027(m). Automated Decision-Making Automated decision-making takes place when an electronic system uses personal data to make decisions relevant to you. We use automated decision-making, including profiling and drawing inferences, to help perform job placements for you or to present you with placement opportunities that we think would be a good fit for you and your skillset. These automated tools help us process large volumes of information efficiently and improve the relevance of opportunities presented. However, final placement decisions typically involve human review and judgment. We strive to ensure these systems are fair and unbiased. We will not make decisions that produce legal or similarly significant effects concerning you based solely on automated processing, unless necessary for entering into or performing a contract, authorized by law, or based on your explicit consent. Communications and Consent (TCPA Compliance) 247 Healthcare may contact you via telephone, including text/SMS messages, for various purposes related to our services and your relationship with us.
Automated Decision-Making
Automated decision-making takes place when an electronic system uses personal data to make decisions relevant to you. We use automated decision-making, including profiling and drawing inferences, to help perform job placements for you or to present you with placement opportunities that we think would be a good fit for you and your skillset. These automated tools help us process large volumes of information efficiently and improve the relevance of opportunities presented. However, final placement decisions typically involve human review and judgment. We strive to ensure these systems are fair and unbiased. We will not make decisions that produce legal or similarly significant effects concerning you based solely on automated processing, unless necessary for entering into or performing a contract, authorized by law, or based on your explicit consent.
Communications and Consent (TCPA Compliance)
247 Healthcare may contact you via telephone, including text/SMS messages, for various purposes related to our services and your relationship with us.
- SMS/Text Message Consent: By providing your mobile phone number and affirmatively consenting to receive SMS/text messages from us (typically via a web form where you check a box to opt-in), you agree to receive automated and personalized text messages from 247 Healthcare Staffing related to job opportunities, shift alerts, application status updates, scheduling information, and other staffing-related communications. You understand that consent to receive text messages is not a condition of any purchase or service. Message frequency varies based on your profile and our staffing needs. Message and data rates may apply to all messages sent to and from you.
- Opt-Out Instructions::
- Phone Number Privacy: The phone numbers obtained through the SMS consent process will not be shared with or sold to any third parties for any purpose.
How We Collect Your Information
We collect information from the following sources:
- You: We collect contact, demographic, employment, and payment information directly from you, including through our websites, applications, and online or paper forms.
- Your devices: We collect site usage, device, and location information passively using tools like browser cookies, pixels, and logs when you use our websites or applications.
How Long We Keep Your Information
In general, we keep your information for as long as is necessary to fulfill the purposes for which it was collected, as described in this Policy, and for legitimate business purposes, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The duration of our relationship with you (e.g., applicant, employee).
- Our legal and regulatory obligations (e.g., employment laws, tax laws, statutes of limitation).
- Our contractual obligations.
- The need to resolve disputes or establish/defend legal claims.
- Our business needs and record-keeping policies.
When We Disclose Your Information
In the last 12 months, we disclosed personal information for business purposes in the following ways:
- Within the 247 family of companies: We disclose information to our affiliates and related entities for operational, administrative, and service provision purposes consistent with this Policy.
- With companies who perform services on our behalf (Service Providers/Contractors): We disclose information to vendors and consultants who assist us, including benefits and payroll providers, background check services, IT hosting and support, payment-processing providers, communication platform providers (e.g., email, SMS services like RingCentral), analytics providers, legal and accounting services, and travel arrangement providers. We disclose the following categories of information to these providers as needed: identifiers; customer/employee records (including financial information); protected classifications; internet or network activity information; audio or visual information (e.g., video interviews); geolocation data; professional or employment-related information; and inferences. Requirement: We require these providers by contract to maintain the confidentiality and security of personal information and to use it only for the specific services they provide to us. If service providers handle PHI on our behalf when we act as a Business Associate, they must also sign a BAA and comply with HIPAA.
- To our clients and business partners: We disclose the following categories of information to our clients (healthcare facilities) for the purpose of evaluating candidates, facilitating placements, managing assignments, timekeeping, and fulfilling contractual requirements: identifiers; inferences; customer/employee records; audio or visual information (e.g., video interviews); and professional or employment-related information. We disclose details to our business partners as necessary to provide integrated services.
- If we think we must to comply with the law or to protect ourselves: We disclose information we collect about you to respond to a court order, subpoena, or other legal process. We provide that information in response to government agency, law enforcement, or investigatory body requests (e.g., Department of Labor, EEOC, HHS/OCR). We also disclose information when we are investigating potential fraud or to protect our rights, property, or safety, or that of others.
- To any successor to all or part of our business: We disclose your information as necessary for any corporate restructuring, such as if we sell part of the business, merge with another company, or engage in bankruptcy proceedings.
- As permitted by law and for other reasons we may describe to you: We may disclose information with your consent or as otherwise permitted or required by law.
HIPAA Disclosures: When acting as a Business Associate, disclosures of PHI are strictly governed by the BAA with the Covered Entity client and HIPAA regulations.
When We Sell or Share Your Information / Targeted Advertising
247 Healthcare does not sell your personal information in exchange for monetary compensation. Your Privacy Rights Our commitment to privacy includes going beyond what is required. Depending on your state of residence within the United States (e.g., California, Colorado, Virginia, etc.), you may have certain rights regarding your personal information. These rights may include (subject to legal limitations and exceptions):
- Right to Know/Access: The right to request information about the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for collecting/selling/sharing, and the categories of third parties to whom we have disclosed it.
- Right to Delete: The right to request the deletion of personal information we have collected from you.
- Right to Correct: The right to request the correction of inaccurate personal information we maintain about you. Some information you can change yourself (e.g., in your account profile).
- Right to Opt-Out of Sale/Sharing/Targeted Advertising: The right to direct us not to sell or share your personal information or use it for targeted advertising (as described in the section above).
- Right to Limit Use and Disclosure of Sensitive Personal Information (California residents): The right to limit our use and disclosure of sensitive personal information to purposes necessary to perform services or provide goods reasonably expected, or for other permitted purposes under the CCPA/CPRA.
- Right to Data Portability: The right to request a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.
- Right to Non-Discrimination: The right not to be discriminated against for exercising any of your privacy rights.
How to Exercise Your Rights:
- Calling us at (832) 675-9402
- Emailing us at info@247healthcarestaffing.com
- Visiting: 247healthcarestaffing.com/
contact - Verification: We need to verify your identity before processing requests to Know/Access, Delete, or Correct. This typically involves matching identifying information you provide with the information we have on file. We may request additional information for verification purposes. We cannot process your request if we cannot verify your identity.
- Authorized Agents: You may designate an authorized agent to make requests on your behalf. We require written permission signed by you and verification of the agent’s identity, or proof of power of attorney.
- Response Timing and Format: We aim to respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Disclosures will cover the 12-month period preceding the request, as required by law.
- Right to Know/Access: The right to request information about the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for collecting/selling/sharing, and the categories of third parties to whom we have disclosed it.
- Right to Delete: The right to request the deletion of personal information we have collected from you.
- Right to Correct: The right to request the correction of inaccurate personal information we maintain about you. Some information you can change yourself (e.g., in your account profile).
- Right to Opt-Out of Sale/Sharing/Targeted Advertising: The right to direct us not to sell or share your personal information or use it for targeted advertising (as described in the section above).
- Right to Limit Use and Disclosure of Sensitive Personal Information (California residents): The right to limit our use and disclosure of sensitive personal information to purposes necessary to perform services or provide goods reasonably expected, or for other permitted purposes under the CCPA/CPRA.
- Right to Data Portability: The right to request a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.
- Right to Non-Discrimination: The right not to be discriminated against for exercising any of your privacy rights.
How to Exercise Your Rights:
- Calling us at (832) 675-9402
- Emailing us at info@247healthcarestaffing.com
- Visiting: 247healthcarestaffing.com/contact
- Verification: We need to verify your identity before processing requests to Know/Access, Delete, or Correct. This typically involves matching identifying information you provide with the information we have on file. We may request additional information for verification purposes. We cannot process your request if we cannot verify your identity.
- Authorized Agents: You may designate an authorized agent to make requests on your behalf. We require written permission signed by you and verification of the agent's identity, or proof of power of attorney.
- Response Timing and Format: We aim to respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Disclosures will cover the 12-month period preceding the request, as required by law.
How We Protect Your Information (Data Security)
- Technical Safeguards: Firewalls, encryption (for data in transit and at rest where appropriate), access controls, intrusion detection systems, vulnerability management.
- Administrative Safeguards: Security awareness and privacy training for employees and relevant contractors, data minimization practices, access restrictions based on job function (role-based access), incident response plans, policies and procedures for data handling.
- Physical Safeguards: Secure office facilities, controls over access to physical records and equipment.
- The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for any purpose.
While we strive to protect your information, please be aware that no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your information, especially information transmitted over the internet. We Store Information in the United States All personal information we collect and process is stored and processed within the United States. Privacy protections may differ from those in other countries.
We Store Information in the United States
While we strive to protect your information, please be aware that no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your information, especially information transmitted over the internet. We Store Information in the United States All personal information we collect and process is stored and processed within the United States. Privacy protections may differ from those in other countries.
You Can Contact Us
- Email: info@247healthcarestaffing.com
- Phone: (832) 675-9402
We May Update This Policy
We reserve the right to amend this Privacy Policy at our discretion and at any time. When we make changes to this Policy, we will post the updated notice on our website and update the Policy’s “Effective Date” and “Last Updated” date at the top. Your continued use of our services following the posting of changes constitutes your acceptance of such changes. We encourage you to review this Policy periodically for any updates.
